Data protection declaration
Unless stated otherwise below, the provision of your personal data is neither legally nor contractually obligatory, nor required for conclusion
of a contract. You are not obliged to provide your data. Not providing it will have no consequences. This only applies as long as the
processing procedures below do not state otherwise.
“Personal data” is any information relating to an identified or identifiable natural person.
Server log files
You can use our websites without submitting personal data.
Every time our website is accessed, user data is transferred to us or our web hosts/IT service providers by your internet browser and stored
in server log files. This stored data includes for example the name of the site called up, date and time of the request, the IP address,
amount of data transferred and the provider making the request. The processing is carried out on the basis of Article 6(1) f) GDPR due to
our legitimate interests in ensuring the smooth operation of our website as well as improving our services.
Contact
Responsible person
Contact us at any time. The person responsible for data processing is: LifeStyle Solutiosn GmbH, Weidegang
8, 58099 Hagen Deutschland, +49 2331 923 40 30, info@lifestyle-solutions.eu
Proactive contact of the customer by e-mail
If you make contact with us proactively via email, we shall collect your personal data (name, email address, message text) only to the extent
provided by you. The purpose of the data processing is to handle and respond to your contact request.
If the initial contact serves to implement pre-contractual measures (e.g. consultation in the case of purchase interest, order creation) or
concerns an agreement already concluded between you and us, this data processing takes place on the basis of Article 6(1)(b) GDPR.
If the initial contact occurs for other reasons, this data processing takes place on the basis of Article 6(1)(f) GDPR for the purposes of our
overriding, legitimate interest in handling and responding to your request. In this case, on grounds relating to your particular situation,
you have the right to object at any time to this processing of personal data concerning you and carried out on the basis of Article
6(1)(f) GDPR.
We will only use your email address to process your request. Your data will subsequently be deleted in compliance with statutory retention
periods, unless you have agreed to further processing and use.
Collection and processing when using the contact form
When you use the contact form we will only collect your personal data (name, email address, message text) in the scope provided by you.
The data processing is for the purpose of making contact.
If the initial contact serves to implement pre-contractual measures (e.g. consultation in the case of purchase interest, order creation) or
concerns an agreement already concluded between you and us, this data processing takes place on the basis of Article 6(1)(b) GDPR.
If the initial contact occurs for other reasons, this data processing takes place on the basis of Article 6(1)(f) GDPR for the purposes of our
overriding, legitimate interest in handling and responding to your request. In this case, on grounds relating to your particular situation,
you have the right to object at any time to this processing of personal data concerning you and carried out on the basis of Article
6(1)(f) GDPR.
We will only use your email address to process your request. Finally your data will be deleted, unless you have agreed to further processing
and use.
WhatsApp Business
If you communicate with us via WhatsApp, we use the WhatsApp Business version of WhatsApp Ireland Limited for this (4 Grand Canal
Square, Grand Canal Harbour, Dublin 2, Ireland; “WhatsApp”). If you have your residence outside the European Economic Area, this
service is provided by WhatsApp Inc. (1601 Willow Road, Menlo Park, CA 94025, USA).
The purpose of the data processing is to handle and respond to your contact request. For this purpose we collect and process your mobile
phone number registered with WhatsApp and, if provided, your name and additional data to the extent provided by you. We use a mobile
device for the service, the address book of which stores exclusively the data of users who have contacted us via WhatsApp. Disclosure of
personal data to WhatsApp shall not take place unless you have already consented to this with respect to WhatsApp.
Your data are transmitted by WhatsApp to servers of Meta Platforms Inc. in the USA.
Your data may be transferred to third countries such as the USA. For the USA, there is an adequacy decision of the EU Commission, the
Trans-Atlantic Data Privacy Framework (TADPF). Meta Platforms Inc. has certified itself in accordance with the TADPF and has thus
undertaken to comply with European data protection principles.
If the initial contact serves to implement pre-contractual measures (e.g. consultation in the case of purchase interest, order creation) or
concerns an agreement already concluded between you and us, this data processing takes place on the basis of Article 6(1)(b) GDPR.
If the initial contact occurs for other reasons, this data processing takes place on the basis of Article 6(1)(f) GDPR for the purposes of our
overriding, legitimate interest in providing quick and easy communication as well as responding to your request. In this case, on grounds
relating to your particular situation, you have the right to object at any time to this processing of personal data concerning you
and carried out on the basis of Article 6(1)(f) GDPR.
We will only use your personal data to process your request. Your data will subsequently be deleted in compliance with statutory retention
periods, unless you have agreed to further processing and use.
For more information on terms of service and privacy when using WhatsApp, please visit https://www.whatsapp.com/legal/#terms-of-
service and https://www.whatsapp.com/legal/#privacy-policy.
Customer account Orders
Customer account
When you open a customer account, we will collect your personal data in the scope given there. The data processing is for the purpose of
improving your shopping experience and simplifying order processing. The processing will be carried out on the basis of art. 6 (1) lit. a
GDPR with your consent. You can withdraw your consent at any time by contacting us without affecting the legality of the processing carried
out with your consent up to the withdrawal. Your customer account will then be deleted.
Collection, processing, and transfer of personal data in orders
When you submit an order we only collect and use your personal data insofar as this is necessary for the fulfilment and handling of your
order as well as processing of your queries. The provision of data is necessary for conclusion of a contract. Failure to provide it will prevent
the conclusion of any contract. The processing will occur on the basis of Article 6(1) b) GDPR and is required for the fulfilment of a contract
with you.
Your data is transferred here for example to the shipping companies and dropshipping providers, payment service providers, service
providers for handling the order and IT service providers that you have selected. We will comply strictly with legal requirements in every
case. The scope of data transmission is restricted to a minimum.
Evaluations Advertising
Data collection when you post a comment
When you comment on an article or a contribution, we collect your personal data (name, email address, comment text) only in the scope
provided by you. The processing serves to allow you to comment and to display comments. By submitting the comment you agree to the
processing of the transmitted data. The processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can
withdraw your consent at any time by contacting us without affecting the legality of the processing carried out with your consent up to the
withdrawal. You personal data will then be deleted.
On publication of your comment the name and email address you have enteredwill be published.
On submission of your comment your IP address will also be saved in order to prevent misuse of the comment function and to ensure the
security of our IT systems. By submitting the comment you agree to the processing of the transmitted data. The processing will be carried
out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time by contacting us without affecting the
legality of the processing carried out with your consent up to the withdrawal. Your IP address will then be deleted.
Shopauskunft customer review
We use the "shopauskunft.de" evaluation tool for our website, from Händlerbund Management AG (Kohlgartenstraße 11 - 13, 04315
Leipzig; "Shopauskunft").
Following your order, we would like to ask you to evaluate and comment on your purchase with us. For this reason, we will contact you via
email. When doing so, we will make use of a technical system known as “Rechtssichere Bewertungsanfrage (a type of evaluation request
that is legally sound, RBA)”. As part of this procedure, we will process the data pertaining to your order (order number/invoice number,
value of purchases and shipping costs) as well as your e-mail address. Processing is carried out on the basis of Article 6(1)(a) GDPR with
your consent, insofar as you have expressly consented to disclose your data and receive feedback requests.
You can withdraw your consent at any time using the corresponding link in the email or by sending us a message, without affecting the
legality of the processing carried out with your consent up to the withdrawal.
For more information about data protection when using Shopauskunft, please visit: https://www.shopauskunft.de/datenschutz.
Shopauskunft widget
The Shopauskunft widget is integrated into our website. This serves to display and advertise the number and results of our reviews
previously received from Shopauskunft.To display the widget, it is technically necessary to submit usage data to the Shopauskunft server
from your internet browser and store it for 7 days in log files (also known as server log files). Amongst this data is the name and URL of the
file accessed, date and time of the request, the IP address of the requesting computer, website from which access was made (referrer URL),
the browser used and, where necessary, the computer operating system and name of your access provider.
Processing is carried out on the basis of Article 6(1)(f) GDPR due to our legitimate interest in advertising our range by displaying customer
reviews which have already been received. This data is not stored together with other personal data.
Website logo for Google customer reviews
The website logo for Google Customer Reviews of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google") is
integrated into our website.
The integration serves to display the number and results of our reviews previously received from Google and to advertise participation in
this program. In order to display the logo on our website and to show you personalised advertisements on Google, Google uses cookies. In
so doing, among other things your IP address is processed and transmitted to Google. Your data may be transmitted to the USA. For the
USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself
in accordance with the TADPF and has thus undertaken to comply with European data protection principles.
The use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para. 1 p. 1 TTDSG in conjunction
with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a
GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the
withdrawal.
For more information on terms of service and privacy when using Google customer reviews, please
visit https://www.google.com/shopping/customerreviews/static/tos/de/1_01_tos.html and https://policies.google.com/privacy?hl=de
Use of your personal data for the sending of postal advertising
We will use your personal data (name, address) that we have received in the process of the sale of goods or services to send you postal
advertising, unless you have objected to this use. The provision of these data is necessary for conclusion of an agreement. Failure to
provide it will prevent the conclusion of any agreement.
The processing will be carried out on the basis of Article 6(1)(f) GDPR for the purposes of our legitimate interest in direct advertising. You
can object to this use of your address information at any time by contacting us. You will find the contact details for exercising your
right to object in our imprint.
Use of your email address for mailing of newsletters
We use your email address outside of contractual processing exclusively to send you a newsletter for our own marketing purposes, if you
have explicitly agreed to this. The processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw
your consent at any time without affecting the legality of the processing carried out with your consent up to the withdrawal. You can
unsubscribe from the newsletter at any time using the relevant link in the newsletter or by contacting us. Your email address will then be
removed from the distributor.
Use of your email address for mailing of direct marketing
We use your email address, which we obtained in the course of selling a good or service, for the electronic transmission of marketing for our
own goods or services which are similar to those you have already purchased from us, unless you have objected to this use. You must
provide your email address in order to conclude a contract. Failure to provide it will prevent the conclusion of any contract. The processing
will be carried out on the basis of art. 6 (1) lit. f GDPR due to our justified interest in direct marketing. You can object to this use of your
email address at any time by contacting us. You will find the contact details for exercising your right to object in our imprint. You
can also use the link provided in the marketing email. This will not involve any costs other than transmission costs at basic tariffs.
Shipping companies Merchandise management
Forwarding of your email address to shipping companies for information on shipping status
We forward your email address to the shipping company in the course of contractual processing, if you have explicitly agreed to this in the
order process. The forwarding is for the purpose of informing you by email on the shipping status of your order. The processing will be
carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time by contacting us or the
transport company without affecting the legality of the processing carried out with your consent up to the withdrawal.
Use of an external merchandise management system
We use a merchandise management system in the course of order processing for the purposes of contractual processing. For this purpose
your personal data as collected in the course of the order will be sent to
JTL-Software-GmbH, Rheinstr. 7, 41836 Hückelhoven, Germany
Cookies
Our website uses cookies. Cookies are small text files which are saved in a user’s internet browser or by the user’s internet browser on their
computer system. When a user calls up a website, a cookie may be saved on the user’s operating system. This cookie contains a
characteristic character string which allows the browser to be clearly identified when the website is called up again.
Cookies will be stored on your computer. You therefore have full control over the use of cookies. By choosing corresponding technical
settings in your internet browser, you can be notified before the setting of cookies and you can decide whether to accept this setting in each
individual case as well as prevent the storage of cookies and transmission of the data they contain. Cookies which have already been saved
may be deleted at any time. We would, however, like to point out that this may prevent you from making full use of all the functions of this
website.
Using the links below, you can find out how to manage cookies (or deactivate them, among other things) in major browsers:
Chrome Browser: https://support.google.com/accounts/answer/61416?hl=en
Microsoft Edge: https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-
2a946a29ae09
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac
technically necessary cookies
Insofar as no other information is given in the data protection declaration below we use only these technically necessary cookies cookies to
make our offering more user-friendly, effective and secure. Cookies also allow our systems to recognise your browser after a page change
and to offer you services. Some functions of our website cannot be offered without the use of cookies. These services require the browser
to be recognised again after a page change.
The use of cookies or comparable technologies is carried out on the basis of Art. 25 para. 2 TTDSG. Processing is carried out on the basis
of art. 6 (1) lit. f GDPR due to our largely justified interest in ensuring the optimal functionality of the website as well as a user-friendly and
effective design of our range of services.
You have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR, for reasons relating to your
personal situation.
Advertising tracking Communication
Use of Google Analytics 4
We use the Google Analytics web analytics service provided by Google Google Ireland Limited (Gordon House, Barrow Street, Dublin 4,
Ireland; "Google") on our website.
The data processing serves the purpose of analyzing this website and its visitors as well as for marketing and advertising purposes. To this
end, Google will use the information obtained on behalf of the operator of this website for the purpose of evaluating your use of the website,
compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.
In this context, the following information may be collected, among others: IP address, date and time of page view, click path, information
about the browser you are using and the device you are using (device), pages visited, referrer URL (website from which you accessed our
website), location data, purchase activity. The IP address transmitted by your browser as part of Google Analytics is not merged with other
data from Google.
Google uses technologies such as cookies, web storage in the browser and tracking pixels that enable an analysis of your use of the
website.
The information generated by this about your use of this website is usually transferred to a Google server in the USA and stored there. For
the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified
itself in accordance with the TADPF and has thus undertaken to comply with European data protection principles.
Both Google and US government agencies have access to your data. Your data may be linked by Google to other data, such as your
search history, your personal accounts, your usage data from other devices, and any other data Google may have about you.
When using Google Analytics 4, the IP address transmitted by your website is automatically collected and processed in anonymized form.
The IP address is shortened beforehand by Google within member states of the European Union or in other contracting states of the
Agreement on the European Economic Area.
The use of cookies or similar technologies takes place with your consent on the basis of § 25 para. 1 p. 1 TTDSG in conjunction with. Art. 6
para. 1 lit. a DSGVO. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a DSGVO. You
may revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until
revocation.
For more information on terms of use and data protection, please visit https://policies.google.com/technologies/partner-
sites and https://policies.google.com/privacy?hl=de&gl=de.
Use of Facebook Pixel
Our website uses the remarketing function "Custom Audiences" by Meta Platforms Ireland Limited (4 Grand Canal Square, Grand Canal
Harbour, Dublin 2, Irland "Facebook").
Meta Platforms Ireland and we are jointly responsible for the collection of your data and the transfer of this data to Facebook when the
service is integrated. The basis for this is an agreement between us and Meta Platforms Ireland on the joint processing of personal data, in
which the respective responsibilities are defined. The agreement is available at https://www.facebook.com/legal/controller_addendum.
According to this agreement, we are responsible in particular for the fulfilment of the information obligations in accordance with Art. 13, 14
GDPR, for compliance with the security requirements of Art. 32 GDPR with regard to the correct technical implementation and configuration
of the service, and for compliance with the obligations in accordance with Art. 33, 34 GDPR, insofar as a violation of the protection of
personal data affects our obligations under the agreement on joint processing. Meta Platforms Ireland is responsible for enabling the rights
of the data subject in accordance with articles 15-20 of the GDPR, for complying with the security requirements of article 32 of the GDPR
with regard to the security of the service, and for complying with the obligations of articles 33, 34 of the GDPR, insofar as a breach of
personal data protection concerns Meta Platforms Ireland's obligations under the joint processing agreement.
This application serves to address the visitor to the website with interest-related advertising on the social network Facebook.
We have implemented Facebook’s remarketing tag on our website for this purpose. This tag sets up a direct connection to Facebook’s
servers when you visit our website. This informs the Facebook server which of our web pages you have visited. Facebook assigns this
information to your personal Facebook user account. When you visit the social network Facebook you will then be shown personalised,
interest-related Facebook ads.
Your data may be transmitted to the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data
Privacy Framework (TADPF). Meta has certified itself in accordance with the TADPF and has thus undertaken to comply with European data
protection principles.
The use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para. 1 p. 1 TTDSG in conjunction
with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a
GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the
withdrawal.
You can find more detailed information on Facebook’s collection and use of data and your associated rights and options for protecting your
privacy in Facebook’s privacy policy: https://www.facebook.com/about/privacy/.
Use of Google Ads conversion tracking
Our website uses the online marketing program "Google Ads", including conversion tracking (evaluation of user actions). Google conversion
tracking is a service operated by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google").
If you click on adverts placed by Google, a cookie is placed on your computer for conversion tracking. These cookies have limited validity,
do not contain any personal data and thus cannot be used for personal identification. If you visit certain pages on our website and the
cookie has not yet expired, we and Google can recognise that you have clicked on the advert and were forwarded to this page. Every
Google Ads customer receives a different cookie. It is therefore not possible to track cookies relating to the websites of Ads customers.
The information collected using the conversion cookie serves the purpose of producing conversion statistics. This allows us to find out the
total number of users who have clicked on our adverts and were forwarded to a page equipped with a conversion tracking tag. However,
they do not receive any information with which could be used to personally identify users.
Your data may be transmitted to Google LLC servers in the USA. For the USA, there is an adequacy decision of the EU Commission, the
Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself in accordance with the TADPF and has thus undertaken to
comply with European data protection principles.
The use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para. 1 p. 1 TTDSG in conjunction
with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a
GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the
withdrawal.
You will find more information as well as Google’s data privacy policy at: https://www.google.com/policies/privacy/
Use of Google AdSense
Our website uses the AdSense function by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google").
The data processing serves the purpose of renting out advertising space on the website and using these to address visitors to the website
with targeted, interest-related advertising.
This function displays personalised, interest-related adverts from the Google display network to visitors to the website. Google Analytics
uses cookies, which make it possible to analyse your use of the website.
The information generated by the cookie regarding your use of this website is usually transferred to a Google server in the USA and stored
there. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Google has
certified itself in accordance with the TADPF and has thus undertaken to comply with European data protection principles.
Google may also transmit this data to third parties if this is required by law or the third party is processing the data on behalf of Google. On
no account will Google associate your IP address with other Google data.
The use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para. 1 p. 1 TTDSG in conjunction
with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a
GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the
withdrawal.
You will find more information as well as Google’s data privacy policy at: https://www.google.com/policies/technologies/ads/ and
https://www.google.de/policies/privacy/
Use of the remarketing or "similar target groups" function by Google Inc.
Our website uses the remarketing or "similar target groups" function by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4,
Ireland; "Google").
This application serves to analyse visitor behaviour and visitor interests.
Google uses cookies to analyse website use, forming the basis for producing interest-related adverts. Cookies allow for the recording of
website visits as well as anonymised data on the use of the website. The personal data of website visitors is not saved. If you then visit
another website in the Google display network you will then be shown adverts which are more likely to take previous areas of product and
information interest into account.
Your data may be transmitted to Google LLC servers in the USA. For the USA, there is an adequacy decision of the EU Commission, the
Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself in accordance with the TADPF and has thus undertaken to
comply with European data protection principles.
The use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para. 1 p. 1 TTDSG in conjunction
with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a
GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the
withdrawal.
You can find more detailed information on Google remarketing as well as the associated data privacy policy at:
https://www.google.com/privacy/ads/
Use of TikTok Pixel
On our website we use TikTok Pixel by TikTok Technology Limited (10 Earlsfort Terrace, Dublin, D02 T380, Ireland; “TikTok Ireland”) and
by TikTok Information Technologies UK Limited (6th Floor, One London Wall, London, EC2Y 5EB, United Kingdom; “TikTok UK”). Both
companies are the joint controllers (hereinafter referred to as “TikTok”).
The purpose of the data processing is to identify and analyze our customers' website access and to better target our customers by running
targeted ads and to evaluate the effectiveness of ads on TikTok. TikTok uses technologies such as cookies and pixels that allow your
browser to be recognized. Among others, the following information can be collected and transmitted to TikTok: Date and time of the visit,
information about the browser and device type you are using, screen resolution, IP address. TikTok can associate this information with your
personal TikTok user account. Using pseudonyms, user profiles can be created from the data collected in this way. However, it is not
possible to personally identify the users in this way.
Your data may be transferred to third countries such as the USA. For the USA, there is an adequacy decision of the EU Commission, the
Trans-Atlantic Data Privacy Framework (TADPF). TikTok is not certified under the TAPF. The data transfer takes place, among other
things, on the basis of standard contractual clauses as suitable guarantees for the protection of personal data, which can be viewed
at: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-
scc_en.
The use of cookies or comparable technologies takes place with your consent on the basis of Art. 25 para. 1 p. 1 Telecommunication and
Telemedia Data Protection Act (TTDSG) in conjunction with Art. 6 para. 1(a) GDPR. The processing of your personal data takes place with
your consent on the basis of Art. 6 para. 1(a) GDPR. You can revoke the consent at any time without affecting the legality of the processing
carried out on the basis of your consent until the revocation.
For more information on data protection please visit: //www.tiktok.com/legal/new-privacy-policy?lang=de-
DE and https://ads.tiktok.com/i18n/official/policy/controller-to-controller.
Use of the Smartsupp live chat system
Our website uses the live chat system from Smartsupp.com, s.r.o. (Šumavská 31, 602 00 Brno, Czech Republic; "Smartsupp") within the
context of order processing.
The data processing serves the purpose of direct and efficient communication between you and us as a provider. In the process,
anonymised data is also collected and stored for marketing and optimisation purposes from which user profiles can be created under a
pseudonym. By accessing our website, the chat widget is loaded in the form of a JavaScript file from AWS Cloudfront, which makes the chat
technically possible. In order to operate the live chat system, cookies are also used to enable browser recognition. Among other things, the
following information may be recorded and processed: IP address, pages visited, information on the browser and the device used as well as
personal data provided by you when using the chat system.
The use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para. 1 p. 1 TTDSG in conjunction
with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a
GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the
withdrawal.
For more information on data processing at Smartsupp, please visit https://www.smartsupp.com/help/privacy-
policy/ and https://www.smartsupp.com/help/privacy/
Plug-ins
Use of the Google Tag M anager
Our website uses the Google Tag Manager from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google"). This
application manages JavaScript tags and HTML tags which are used in particular to implement tracking and analysis tools. The data
processing serves to facilitate the needs-based design and optimisation of our website. The Google Tag Manager itself neither stores
cookies nor processes personal data. It does, however, enable the triggering of further tags which may collect and process personal data.
You can find more detailed information on the terms and conditions of use and data protection at
https://www.google.com/intl/de/tagmanager/use-policy.html
Use of social plug-ins via “Shariff”
Our website uses social network plug-ins. We use data protection-compliant “Shariff” buttons to ensure that you retain control over your
data.No connection is made to the social network servers and no data submitted without your explicit consent. “Shariff” was developed by
specialists at the computer magazine c't. It enables more personal privacy in the network and replaces the usual social network "share"
buttons. You can find more information on the Shariff project here https://www.heise.de/ct/artikel/Shariff-Social-Media-Buttons-mit-
Datenschutz-2467514.html.
When you click the buttons a pop-up window appears, allowing you to log on with the relevant provider using your data. It is only after you
actively login that a direct connection to the social network is set up. By logging in, you give your permission for the transfer of your data to
the respective social media provider. At this time, information such as your IP address and which websites you have visited is transmitted.
Should you be connected simultaneously with one or more of your social network accounts, the information collected is also assigned to
your corresponding profiles. Therefore, you can only prevent this assignment by logging yourself out before visiting our website and before
activating the button for your social media accounts. The social networks listed below are integrated with the “Shariff” function. You can find
more detailed information on the scope and purpose of collection and use of the data, your associated rights and options for protecting
your privacy in the provider’s privacy policy via the link.
AddThis by Oracle America, Inc. (500 Oracle Parkway, Redwood Shores, CA 94065, USA) https://www.addthis.com/privacy/privacy-policy
Your data may be transmitted to the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data
Privacy Framework (TADPF). AddThis is not certified under the TADPF. The data transfer takes place, among other things, on the basis of
standard contractual clauses as suitable guarantees for the protection of personal data, which can be viewed
at: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-
scc_en.
Facebook by Meta Platforms Ireland Limited (4 Grand Canal Square, Dublin 2, Ireland):
https://www.facebook.com/policy.php
Your data may be transmitted to the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data
Privacy Framework (TADPF). Meta has certified itself in accordance with the TADPF and has thus undertaken to comply with European data
protection principles.
Instagram by Meta Platforms Ireland Limited (4 Grand Canal Square, Dublin 2, Ireland) https://help.instagram.com/155833707900388.
Your data may be transmitted to the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data
Privacy Framework (TADPF). Meta has certified itself in accordance with the TADPF and has thus undertaken to comply with European data
protection principles.
LinkedIn by LinkedIn Corporation (2029 Stierlin Court, Mountain View, CA 94043, USA)
https://www.linkedin.com/legal/privacy-policy?trk=uno-reg-guest-home-privacy-policy
Your data may be transmitted to the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data
Privacy Framework (TADPF). LinkedIn is not certified under the TADPF.
Pinterest by Pinterest Inc. (635 High Street, Palo Alto, CA, 94301, USA) https://policy.pinterest.com/en/privacy-policy
Your data may be transmitted to the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data
Privacy Framework (TADPF). Pinterest is not certified under the TADPF.
X (Twitter International Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Irland)
https://twitter.com/privacy
https://twitter.com/personalization
Your data may be transmitted to the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data
Privacy Framework (TADPF). X is not certified under the TADPF.
Xing by XING SE (Dammtorstraße 30, 20354 Hamburg) https://www.xing.com/privacy
Your data may be transmitted to the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data
Privacy Framework (TADPF). Xing is not certified under the TADPF. The data transfer takes place, among other things, on the basis of
standard contractual clauses as suitable guarantees for the protection of personal data, which can be viewed
at: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-
scc_en.
Use of social plug-ins via the “2-click solution”
Our website uses social network plug-ins via the “2-click solution”. No connection is made to the social network servers and no data
submitted without your explicit consent.Standard integration of plug-ins set up a connection between your computer and the provider’s
servers when you call up pages on our website which contain such a plugin, allowing the plug-in to be shown on the web page by a notice
sent to your browser. Both your IP address and the fact that you have visited our web pages are transmitted to the provider’s servers. This
happens regardless of whether you are registered with or logged into the social network. The information is transferred even if users are
not registered or logged in. If you are also logged into the social network, this information is also assigned to your user profile. When you
use plug-in functions (e.g. activate the button) this information is also assigned to your user account, which you can only prevent by logging
out before using the plug-in. To ensure that you retain control over your data we have decided to initially deactivate the corresponding
button. This is shown by the greyed-out button. No connection is made to the social network servers and no data submitted without your
explicit consent - in the form of activation of the button.Only when you activate the button does it become active (highlighted) and set up a
direct connection to the social network’s servers.By logging in, you give your permission for the transfer of your data to the respective social
media provider. At this time, information such as your IP address and which websites you have visited is transmitted. Should you be
connected simultaneously with one or more of your social network accounts, the information collected is also assigned to your
corresponding profiles. Therefore, you can only prevent this assignment by logging yourself out before visiting our website and before
activating the button for your social media accounts.
The social networks listed below are integrated with the “2-click function”. You can find more detailed information on the scope and purpose
of collection and use of the data, your associated rights and options for protecting your privacy in the provider’s privacy policy via the link.
AddThis by Oracle America, Inc. (500 Oracle Parkway, Redwood Shores, CA 94065, USA)
https://www.addthis.com/privacy/privacy-policy
Your data may be transferred to the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data
Privacy Framework (TADPF). AddThis is not certified under the TADPF. The data is transmitted, among other things, on the basis of
standard contractual clauses as suitable guarantees for the protection of personal data, which can be viewed
at: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-
scc_de.
Facebook by Meta Platforms Ireland Limited (4 Grand Canal Square, Dublin 2, Ireland):
https://www.facebook.com/policy.php
Your data may be transmitted to the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data
Privacy Framework (TADPF). Meta has certified itself in accordance with the TADPF and has thus undertaken to comply with European data
protection principles.
Instagram by Meta Platforms Ireland Limited (4 Grand Canal Square, Dublin 2, Ireland):
http://instagram.com/legal/privacy/
Your data may be transmitted to the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data
Privacy Framework (TADPF). Meta has certified itself in accordance with the TADPF and has thus undertaken to comply with European data
protection principles.
LinkedIn (LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland):
https://www.linkedin.com/legal/privacy-policy?trk=uno-reg-guest-home-privacy-policy
https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out
Your data may be transferred to the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data
Privacy Framework (TADPF). LinkedIn is not certified under the TADPF.
Pinterest by Pinterest Inc. (635 High Street, Palo Alto, CA, 94301, USA):
https://policy.pinterest.com/en/privacy-policy
https://help.pinterest.com/de/articles/personalization-and-data
Your data may be transferred to the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data
Privacy Framework (TADPF). Pinterest is not certified under the TADPF.
X (Twitter International Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Irland)
https://twitter.com/privacy
https://twitter.com/personalization
Your data may be transmitted to the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data
Privacy Framework (TADPF). X is not certified under the TADPF.
Xing by XING SE (Dammtorstraße 30, 20354 Hamburg):
https://www.xing.com/privacy
https://privacy.xing.com/de/datenschutzerklaerung/welche-rechte-koennen-sie-geltend-machen/widerspruchsrecht
Your data may be transferred to the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data
Privacy Framework (TADPF). Xing is not certified under the TADPF. The data is transmitted, among other things, on the basis of standard
contractual clauses as suitable guarantees for the protection of personal data, which can be viewed
at: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-
scc_de.
Use of Facebook Connect
Our website uses the single sign-on function Facebook Connect from Meta Platforms Ireland Ltd. (Grand Canal Harbour, Dublin, D02,
Ireland; "Facebook").
Meta Platforms Ireland and we are jointly responsible for the collection of your data and the transfer of this data to Facebook when the
service is integrated. The basis for this is an agreement between us and Meta Platforms Ireland on the joint processing of personal data, in
which the respective responsibilities are defined. The agreement is available at https://www.facebook.com/legal/controller_addendum.
According to this agreement, we are responsible in particular for the fulfilment of the information obligations in accordance with Art. 13, 14
GDPR, for compliance with the security requirements of Art. 32 GDPR with regard to the correct technical implementation and configuration
of the service, and for compliance with the obligations in accordance with Art. 33, 34 GDPR, insofar as a violation of the protection of
personal data affects our obligations under the agreement on joint processing. Meta Platforms Ireland is responsible for enabling the rights
of the data subject in accordance with articles 15-20 of the GDPR, for complying with the security requirements of article 32 of the GDPR
with regard to the security of the service, and for complying with the obligations of articles 33, 34 of the GDPR, insofar as a breach of
personal data protection concerns Meta Platforms Ireland's obligations under the joint processing agreement.
This function enables website visitors to log on to the website via their already existing Facebook account. The processing of data serves
the purpose of verification during registration, personalisation and for interest-related advertising. To offer this function on the website a
connection to the Facebook servers is established. Cookies are used for this purpose. In this process the following information, inter alia,
can be collected and transmitted to Facebook: IP address, browser information, referrer URL (website via which you accessed our website),
location data. This happens regardless of whether you are registered with or logged into the social network. The information is transferred
even if users are not registered or logged in. Should you be connected simultaneously with one or more of your social network accounts,
the collected information may also be assigned to your corresponding profiles. You can therefore prevent this assignment by logging
yourself out before visiting our website and before activating the button for your social media accounts. Your data may be transmitted to the
USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Meta has
certified itself in accordance with the TADPF and has thus undertaken to comply with European data protection principles.
When using the single sign-on function the Facebook profile of the website visitor is connected with a customer account for this website. In
this case we receive personal data of the user through Facebook, as stated in the login process. This can include the following information,
inter alia: Name, address, public profile information (e,g, name profile picture, age, gender), email address, friends list, "Likes" information.
The use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para. 1 p. 1 TTDSG in conjunction
with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a
GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the
withdrawal. You can find more detailed information on the terms and conditions of use and data protection at
https://www.facebook.com/about/privacy/.
Use of Google reCAPTCHA
Our website uses the reCAPTCHA service by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google"). The
request serves to distinguish whether the input was made by a human or automatic machine processing. For this purpose your input will be
transmitted to Google and used by them further. In addition, the IP address and any other data required by Google for the reCAPTCHA
service will be transferred to Google. This data will be processed by Google within the EU and potentially also in the USA.
For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Google has
certified itself in accordance with the TADPF and has thus undertaken to comply with European data protection principles.
The use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para.1 p. 1 TTDSG in conjunction
with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a
GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the
withdrawal.
You can find more detailed information on Google reCAPTCHA and the associated data protection declaration at:
https://www.google.com/recaptcha/intro/android.html and
https://www.google.com/privacy.
Use of Google invisible reCAPTCHA
Our website uses the invisible reCAPTCHA service by reCAPTCHA der Google Ireland Limited (Gordon House, Barrow Street, Dublin 4,
Irland; "Google"). This serves to distinguish whether the input was made by a human or automatic machine processing. In the background,
Google collects and analyses usage data which is also used by invisible reCaptcha to distinguish between regular users and bots. For this
purpose your input will be transmitted to Google and further used there. In addition, the IP address and, where applicable, other data
required by Google for the invisible reCAPTCHA service will be transmitted to Google. This data will be processed by Google within the
European Union and, where necessary, also in the USA.
For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Google has
certified itself in accordance with the TADPF and has thus undertaken to comply with European data protection principles.
The use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para. 1 p. 1 TTDSG in conjunction
with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a
GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the
withdrawal.
You can find more detailed information on Google reCAPTCHA and the associated data privacy policy at:
https://www.google.com/recaptcha/intro/android.html
and https://www.google.com/privacy.
Use of GoogleM aps
Our website uses the function for embedding Google Maps by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland,
"Google")
This feature visually represents geographical information and interactive maps. Google also collects, processes and uses data on visitors to
the website when they call up pages with embedded Google maps.
Your data may also be transmitted to the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data
Privacy Framework (TADPF). Google has certified itself in accordance with the TADPF and has thus undertaken to comply with European
data protection principles.
The use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para. 1 p. 1 TTDSG in conjunction
with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a
GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the
withdrawal.
Further information on the data collected and used by Google, your rights and privacy can be found in Google’s privacy policy at
https://www.google.com/privacypolicy.html. You also have the option of changing your settings in the data protection centre, allowing you to
administer and protect the data processed by Google.
Using OpenStreetM ap
We use the open-source mapping service of the OpenStreetMap Foundation on our website (St John's Innovation Centre, Cowley Road,
Cambridge, CB4 0WS, United Kingdom; "OpenStreetMap"). The data processing serves the purpose of visual representation of geographic
information and maps to show you our location.
For this purpose, cookies can be used. Among other things, the following information can be collected and processed: date and time of the
call, IP address and information about the browser and the device you are using. This information is assigned to your personal user account
if you have an OpenStreetMap user account and are logged in when you visit the website. In this case, the following additional information is
collected and processed: User ID, email address assigned to the user account and content blocked by the user. Your data may also be
transferred outside the EU to the United Kingdom. The EU Commission has issued an adequacy decision for the United Kingdom.
The use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para. 1 p. 1 TTDSG in conjunction
with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a
GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the
withdrawal. You can find more information on data processing and data protection at https://wiki.osmfoundation.org/wiki/Privacy_Policy?
tid=331640695983.
Use of YouTube
Our website uses the function for embedding YouTube videos by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland;
"YouTube"). YouTube is a company affiliated with Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
This feature shows YouTube videos in an iFrame on the website. The option "advanced privacy mode" is enabled here. This prevents
YouTube from storing information on visitors to the website. It is only if you watch a video that information is transmitted to and stored by
YouTube. Your data may be transmitted to the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic
Data Privacy Framework (TADPF). YouTube has certified itself in accordance with the TADPF and has thus undertaken to comply with
European data protection principles.
The use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para. 1 p. 1 TTDSG in conjunction
with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a
GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the
withdrawal.
Further information on the data collected and used by YouTube and Google and your associated rights and options for protecting your
privacy can be found in YouTube’s privacy policy (https://www.youtube.com/t/privacy).
Using Vimeo
Our website uses plug-ins from Vimeo Inc. (555 West 18th Street New York, New York 10011, USA; "Vimeo") to integrate videos into the
"Vimeo" portal.
If you access pages on our website that contain this kind of plug-in, this will generate a connection to the Vimeo server and indicate the
plug-in on the site by means of a message in your browser. Information such as your IP address and which websites you have visited will be
transmitted to the Vimeo server.
If you are logged into Vimeo, Vimeo will assign this information to your personal user account. When using the plug-in functions (e.g.
starting a video by pressing the appropriate button), this information will also be assigned to your Vimeo account.
Your data may be transferred to the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data
Privacy Framework (TADPF). Vimeo is not certified under the TADPF.
The data transfer takes place, among other things, on the basis of standard contractual clauses as suitable guarantees for the protection of
personal data, which can be viewed at:
https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en.
The use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para. 1 p. 1 TTDSG in conjunction
with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a
GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the
withdrawal.
Further information on the purpose and scope of enquiry and continued use and processing of the data by Vimeo and your associated
rights and options for protecting your privacy can be found in the Vimeo data privacy policy: https://vimeo.com/privacy
Use of Google Fonts
We use Google Fonts from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
The data processing serves to facilitate the consistent display of fonts on our website. In order to load the fonts, a connection to Google
servers is established when the page is accessed. Among other things, your IP address and information about the browser you are using
will be processed and transmitted to Google. This data is not linked to your Google account. Your data may be transmitted to the USA. For
the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified
itself in accordance with the TADPF and has thus undertaken to comply with European data protection principles.
The use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para. 1 p. 1 TTDSG in conjunction
with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a
GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the
withdrawal.
You can find more detailed information on the data processing and data protection at https://www.google.de/intl/de/policies/ and at
https://developers.google.com/fonts/faq.
Use of Google Translate
We use the translation service of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) on our website via API
integration. The data processing serves the purpose of presenting the information provided on the website in a different language. In order
for the translation to be automatically displayed after you have selected a national language, the browser you are using connects to the
Google servers. Cookies may be used for this purpose. Thereby, among other things, the following information can be collected and
processed: IP address, URL of the page visited, date and time. Your data may be transferred to the USA. For the USA, there is an
adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself in accordance
with the TADPF and has thus undertaken to comply with European data protection principles.
The use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para. 1 p. 1 TTDSG in conjunction
with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a
GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the
withdrawal. You can find more information on the collection and use of your data by Google at: https://www.google.com/policies/privacy/.
Rights of persons affected and storage duration
Duration of storage
After contractual processing has been completed, the data is initially stored for the duration of the warranty period, then in accordance with
the retention periods prescribed by law, especially tax and commercial law, and then deleted after the period has elapsed, unless you have
agreed to further processing and use.
Rights of the affected person
If the legal requirements are fulfilled, you have the following rights according to art. 15 to 20 GDPR: Right to information, correction,
deletion, restriction of processing, data portability. You also have a right of objection against processing based on art. 6 (1) GDPR, and to
processing for the purposes of direct marketing, according to art. 21 (1) GDPR.
Right to complain to the regulatory authority
You have the right to complain to the regulatory authority according to art. 77 GDPR if you believe that your data is not being processed
legally.
Right to object
If the data processing outlined here is based on our legitimate interests in accordance with Article 6(1)f) GDPR, you have the right for
reasons arising from your particular situation to object at any time to the processing of your data with future effect.
If the objection is successful, we will no longer process the personal data, unless we can demonstrate compelling legitimate grounds for the
processing that outweigh your interests or rights and freedoms, or the processing is intended for the assertion, exercise or defence of legal
claims.
If personal data is being processed for the purposes of direct advertising, you can object to this at any time by notifying us. If the objection
is successful, we will no longer process the personal data for the purposes of direct advertising.
last update: 13.07.2023